Code Black Long Sleeve Hoodie

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Ex: Shipping and return policies, size guides, and other common questions.

We offer worldwide shipping to all the countries. We are using DHL as the default shipping service, but due to the policies and customs conditions from different countries, the shipping service will be changed for several countries to minimize the processing time of the package.

Orders over $69 for free shipping. Once the package is dispatched, you will be able to receive a tracking number for your reference by E-mail. Please check the following list for the delivery days of the shipping service.

Standard Shipping (cost $6.00) [free standard shipping on orders $69+]

Delivery Days: It takes 2-4 days for your order to be shipped, and about 7-14 days from dispatch to receipt.(only in the US)

*It might take longer in countries other than the US

 Delivery Delay Notice

Due to increased traffics on our websites, delivery and logistics may be delayed. Therefore, your order may take longer than usual to arrive and we are working diligently to get them to you as quickly as possible.

Sorry for the delayed shipping issue, we're working hard to fix this problem and try to make you feel better about our shopping experience. We make a promise to give you the premium products so that we need the time to produce the products and prepare the package, and we'll work with the logistic staff to deliver the package in a quicker time, we always want to give our customers a really good shopping experience.

There is some COUPON refund for the shipping delay issue, please understand, and we'll give you better service that we can do. Thanks for being our customer, and we appreciate your support!

Shipping Method Delivery Time Area

Super Savings 5-12 days Europe (England)

Oceanica (New Zealand)

7-15 days Europe (Finland Iceland Switzerland The Czech Republic Greece Austria)

Europe (Norway Denmark Sweden Ireland Luxembourg Switzerland The Czech Republic Slovakia Poland Slovenia Romania Hungary Latvia Lithuania Estonia)

Asia (Korea Japan Philippines Vietnam Thailand Singapore Malaysia India Kazakhstan Israel Saudi Cyprus Palestine)

Africa (South Africa Niger Cote d'Ivoire Togo Sultan)

12-20 days South America (Columbia Chile Peru Argentina Ecuador)

7-14 days North America (USA )

15-20 days Oceanica (Australia)

Europe (Sweden Portugal Italy)

Europe (Croatia Georgia Spain)

15-25 days North America (Canada Mexico)

* The shipping time is estimated and commences from the date of shipping, rather than the date of order, and can take longer than the expected date due to an invalid address, the customs clearance procedures, or other causes.

Shipping Process

Please be noted that the usual shipping days of Undetectd are Monday / Wednesday / Friday with the exception of holidays (GMT+8).

To ensure the product condition of your order, we will examine the products again before we send out the package. Recently our system detected some scam orders, and it causes a manual check for order situation, which would take less than 5 business days to check your order items. After the order check, your package will be sent and you should be able to check your package information by Order Track. Please contact us if you need to assist due to any urgent situation.

Import Duties

Customs and import duties and fees may be applied to international orders when the shipment reaches its destination country, such extra fees will be charged to the recipient by DHL / FedEx / EMS / SF-Express or your local customs office directly. Undetectd has no control over such extra charges. Please note that such fees and charges are the responsibility of the recipient and vary from country to country.

WEB INFO: Silversal.com

Contact Email: service@silversal.com

Use collapsible tabs for more detailed information that will help customers make a purchasing decision.

Ex: Shipping and return policies, size guides, and other common questions.

Thank you for your trust and purchase of silversal. We are so sorry for the dissatisfaction with the purchase, but we will try our best to return or exchange it. Please contact our ‘Customer Service’ at service@silversal.com

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

- EXCHANGE & RETURN POLICY

If you are unsatisfied with your purchase, you can apply for return or exchange within 14 days of of receipt of the original order.

Please contact  ‘Customer Service’ if you need to exchange or return.

Please note*:

• Eligible goods which are must be unworn, unwashed, undamaged, and in original packaging can be exchanged and returned.

• Besides, all tags and receipt of the original goods must be intact.

• If it doesn't fit any of these terms, the customer should responsible for the products and no refund will be issued.

- HOW DO I SHIP MY RETURN?

Step 1: Please request a return or exchange and write down the detailed order number, e-mail, and problems online.

Step 2: if your request is approved, our customer service team will email you ASAP.

Step 3: Pack your goods and all contents (including packing boxes and dust bags) safely.

Step 4: Ship your return and make sure you get a deliver code to track your parcel.

Step 5: We will email you as long as your package has been received. 

- WHEN WILL GET MY REFUND?

You will receive an email confirmation once your return has been processed. The refund will be issued to the original payment method within 3-5 days, depending on the processing time of your payment provider.
If you do not see the refund after 10 business days, please reach out to your financial institution.